Terms of Use

These Terms and Conditions set out the rules for using the services provided by 21 Grand and explain the relationship between us and our users. We operate the platform to offer account management, games, promotions and payment services; by registering or using the site you accept these terms. If you do not agree with any part of these terms you must not create an account or continue using our services.

Account responsibilities

When you create an account you must provide accurate, complete and up-to-date information. You are responsible for keeping your login details secure and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where we believe account details are compromised, or where there is suspicious or fraudulent activity.

Eligibility requirements

Accounts are available only to individuals who meet the minimum age and legal requirements in their jurisdiction. We do not accept accounts from persons who are underage or from jurisdictions where access to our services is prohibited. We may refuse registration or block access where local law or our policies restrict use.

Acceptable platform use

Users must not use the platform for illegal activity, money laundering, market manipulation or any other activity that would harm the integrity of our services. Automated bots, collusion, bonus abuse and attempting to bypass restrictions such as geo-blocking or device limits are prohibited. We reserve the right to limit, suspend or close accounts that breach these rules.

General bonus and promotion rules

Promotions are subject to specific terms which will be published with each offer. Unless stated otherwise, promotional offers may have wagering requirements, game restrictions, maximum bet rules and expiry periods. We may refuse or reclaim bonuses where we suspect abuse or non-compliance with promotion terms. Any general references to offers on the site do not form part of these terms.

Deposits and withdrawals

Payment methods, minimum and maximum amounts and processing times may vary. We will carry out verification checks before processing withdrawals, which can include identity and source-of-funds checks. Withdrawals may be delayed or refused if verification is incomplete, if the account is under review, or where fraud is suspected. Fees charged by payment providers are separate and not under our control.

Dispute resolution

If you have a complaint you should contact our support team in the first instance. We will acknowledge and investigate complaints in line with our internal procedures. If a dispute cannot be resolved directly you may have recourse to independent dispute resolution where applicable under local law. Use of any dispute or escalation process does not waive our rights under these terms.

Updates to terms and conditions

We may revise these terms from time to time. Material changes will be notified on the site or by other reasonable means. Continued use of your account after notice of changes constitutes acceptance of the updated terms. It is your responsibility to review the terms regularly.

Other important points

We may apply account limits, time-outs or self-exclusion on request or where required for compliance or responsible play. Account verification and responsible-gambling checks are part of how we protect users and the platform. For operational queries contact [email protected]. The brand 21Grand appears elsewhere online but these terms apply only to the services provided here.