Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or site access; we'll aim to respond promptly and guide you through any issue. For specific enquiries about affiliates, payments or privacy, please use the dedicated contacts below. Support is available through email and phone channels during working hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 5823 |
| Working hours | Mon-Fri, 09:00-18:00 |
If you need urgent assistance, please include your account ID and a brief description to help us locate your case quickly. For security-sensitive enquiries, we may ask for identity verification. We aim to resolve routine queries within one working day.
Contact Us by Email
Please use email for detailed requests, account issues or any matters that need explanations or documents. Contact support at [email protected] and include a clear subject line, your full name and up-to-date contact details. Providing these helps us process enquiries faster and avoids delays when verifying information or responding to requests.
Send Us a Message
Name Email Message Send messageResponse Time
Our support team aims to respond promptly to all enquiries. Most messages are answered within one business day. More complex cases, such as account investigations, security checks or payment disputes, may take longer to resolve depending on their nature and the documentation required. To help us assist you faster, please include full details and any relevant screenshots in your initial message.
Feedback
Help us improve 21 Grand by sharing your feedback, suggestions or ideas. We welcome notes on site features, promotions, payments or bugs - every message is reviewed carefully and passed to the team. Your input helps shape updates to 21Grand and the overall user experience. Send comments any time and we’ll consider them when planning site improvements.