Responsible Gambling

At 21 Grand we are committed to safer gambling and to keeping play enjoyable and under control. We take a practical approach to player safety, offering clear information about tools and measures you can use to manage your account and gaming activity. Our aim is to make it straightforward for customers to set boundaries and to find help if they need it.

Player protection principles

We believe in responsible play, transparency and early intervention. We encourage customers to set limits, to monitor activity and to take breaks when play stops being fun. We will act on any signs of harm and provide access to tools and guidance so customers can control their play responsibly.

Activity-control tools

We provide a range of controls you can use to manage how you play. These include options to restrict deposits, limit losses, set session time limits and to take an account break. These tools are available from your account settings and are designed to be easy to use so you can tailor controls to your needs.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits can be increased or reduced from your settings, but changes may take effect after a short cooling-off period to avoid impulsive adjustments.

Loss limits and time limits

Loss limits help you cap net losses over a chosen period. Session and reality-check timers remind you how long you have been playing and give you the option to end a session. Using both loss and time limits together can help keep play within safe boundaries.

Self-exclusion and account breaks

If you need a longer break, you can choose temporary account suspension or extended self-exclusion. These options prevent access to your account for the chosen period and can be used alongside other limits. If you opt for self-exclusion we will follow through on the request in line with our procedures.

Signs of problematic behaviour

Watch for common warning signs such as chasing losses, betting more than you can afford, hiding activity from others, or difficulty stopping. If you recognise any of these signs in your own behaviour, consider using the tools above and seeking support.

Tips for maintaining control

Set realistic limits before you start, stick to a budget, take regular breaks, avoid using credit for play and review your account activity regularly. Treat gambling as a form of paid entertainment and plan your play in advance to help keep it within sensible limits.

Professional help and support organisations

If you need further help, you can turn to specialist organisations for confidential advice and treatment. UK-based services include GamCare, GambleAware and the National Gambling Helpline. You can also consider registered self-exclusion schemes. If you need assistance from our side, contact our support team via the account help area and we will point you to appropriate services.

Managing play on 21Grand

We encourage customers to make use of the available tools and to contact support if they have concerns. Responsible gambling is a shared responsibility and we are here to help keep play safe and under control.