Privacy & Data Protection
This Privacy Policy explains how we at 21 Grand collect, use and protect personal information when you register, play or browse our site. We respect your privacy and set out below the types of data we handle, why we process it, how we keep it secure and the choices available to you.
Types of data we collect
We collect information required to operate accounts, process payments and provide customer support. Data categories include personal details, technical data and transactional records.
Personal data
Personal data may include your name, date of birth, contact details, address and identity documents provided for verification. We use this to create and manage your account and to comply with any legal checks that may apply.
Technical data
Technical data covers IP address, device identifiers, browser type, operating system and log information. This helps us maintain site security, improve performance and detect suspicious activity.
Transactional data
Transactional data includes payment details, deposit and withdrawal history, bet and game activity, and support correspondence. We retain records needed for payments, account queries and any regulatory obligations.
How we use your information
We use data to set up and operate your account, process payments, provide customer service, prevent fraud and meet legal responsibilities. We may also use information to analyse site performance and, where you have consented, send service-related messages or marketing communications which you can opt out of at any time.
Data protection practices
We protect personal data using administrative, technical and physical measures such as access controls and encryption where appropriate. Access to personal data is limited to staff and third-party providers who need it to perform services. We retain information for reasonable periods to meet operational needs and legal obligations.
Cookies and tracking technologies
We and our partners use cookies and similar technologies for essential site functions, analytics and personalised content. You can manage cookie preferences via your browser settings or through the site cookie tool where available. Third-party services used for analytics or advertising may set their own cookies and have separate policies.
User rights
Under applicable data-protection law you may have the right to access, correct, restrict or delete your personal data, or to object to certain processing. You may also request a copy of personal data in a portable format where this applies.
Access, correction and deletion
To exercise your rights, contact our data team at [email protected]. We will ask you to verify your identity before making any changes. Where deletion is requested we will remove personal data unless we are required to retain it for legal or operational reasons.
Information sharing and third parties
We share data with trusted third parties who provide payment processing, identity verification, hosting, analytics and customer support. We may disclose information to comply with lawful requests from authorities or to protect our rights, safety and property. Vendors are contractually obliged to safeguard data in line with this policy.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to registered users. If you have questions about this policy or how 21Grand handles data, please contact [email protected].